At Golden City, privacy is more than a word in a formal document. It is a core value that guides every decision we make regarding our members' data. This policy sets out precisely what information we collect, how it is used, and your rights as a player in Malaysia.
Our Privacy Commitment
Before reading the full policy, here are the six core principles that guide how Golden City manage each member's personal data.
This Privacy Policy describes how Golden City ("We", "Platform") collect, use, store, and protect your personal information ("Member", "You") when you use the platform at https://goldencity.top. This policy forms part of your overall agreement with our platform.
By registering or using the platform Golden City, you confirm that you have read and agreed to this privacy policy. If you do not agree, please discontinue use of the platform and contact us at support@goldencity.top.
Golden City takes data protection seriously. As an online entertainment and gaming platform built specifically for Malaysian players, we recognise that the personal information you entrust to us is sensitive and must be safeguarded to the highest standard.
This privacy policy applies to all information we collect through the platform Golden City, including the website, mobile application (if applicable), and any official communication channels between you and us — such as live chat, email, and phone support.
We encourage you to read this policy carefully and to reach out to our support team if any section is unclear or if you have further questions about how we manage your data.
Golden City collects various categories of personal data for different purposes. Below is a detailed explanation of each category of data we collect:
Golden City uses personal data collected solely for the purposes stated below. We do not use your data for any other purpose without first obtaining your consent.
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Account management & identity verification | Name, phone number, date of birth, IC | Contract fulfillment |
| Deposit & withdrawal processing | Transaction data, e-wallet information | Contract fulfillment |
| Provision of customer support services | Name, phone number, account records | Contract fulfillment |
| Fraud prevention & platform security | IP address, technical data, transaction patterns | Legitimate interest |
| Responsible gaming & play behaviour monitoring | Betting records, activity patterns | Legitimate interests & compliance |
| Promotional communications & offers (with consent) | Phone number, email | Your consent |
| Platform improvements & analytics | Anonymised usage data | Legitimate interest |
| Legal compliance | Data relevant to the investigation | Legal obligations |
Golden City does not sell or trade members' personal data to any third party. However, there are certain situations where we need to share your data with selected third parties, and this is always done under strict controls:
We share necessary data with third-party service providers who help us operate the platform — such as payment gateway providers for processing transactions via Touch 'n Go, GrabPay, DuitNow, FPX, and other methods, game software providers, and cloud infrastructure services. All these providers are bound by strict confidentiality agreements and may only use your data for purposes specified by Golden City.
We may be required to disclose your personal data to the relevant authorities when mandated to do so by applicable Malaysian law, court order, or in support of a legitimate legal investigation. In such circumstances, we will disclose only the minimum data necessary.
Should Golden City involved in a merger, acquisition, or asset sale, members' data may be transferred as part of that transaction. In such cases, we will notify members via an in-platform notification before the data is transferred and the new privacy policy will apply.
Golden City continuously invests in security infrastructure to ensure your personal data is protected against unauthorised access, misuse, unintended disclosure, alteration, and destruction.
Key security measures we implement:
Golden City retaining your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Registration & profile data | For the duration of the active account + 5 years | Compliance & audit requirements |
| Financial transaction records | 7 years from the date of transaction | Financial legal requirements |
| Gaming activity records | 5 years from the date of activity | Responsible gaming & audit |
| Customer support communication log | 3 years from the date of communication | Dispute resolution |
| Technical data & access logs | 90 days | Security & fraud detection |
| Marketing data (with consent) | Until consent is withdrawn | Based on your consent |
When the retention period expires or when you request deletion of your data, Golden City will securely delete or anonymise your data so it can no longer be linked to your identity — unless a legal obligation prevents such deletion.
Golden City uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session & Authentication | Maintaining your login session and ensuring account security | Until log out |
| Security | Preventing cross-site request forgery (CSRF) and other security attacks | Until log out |
| Preferences | Remembering your preferences such as language and display settings | 1 year |
| Performance | Analysing how players use the platform for improvement purposes (data is anonymised) | 90 days |
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform Golden City such as the ability to stay logged in or process transactions securely.
As a member Golden City, you have certain rights regarding your personal data. We respect these rights and provide straightforward mechanisms for you to exercise them.
You have the right to request a copy of all personal data that Golden City store about you. We will provide this information within 14 business days of your request.
If your data is inaccurate or incomplete, you have the right to request a correction. Contact our support team and we will update your records promptly.
You may request the deletion of your personal data when it is no longer needed, subject to mandatory legal record-retention requirements.
You may object to the processing of your data for marketing purposes at any time. Your objection will take effect immediately and no reason is required.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider upon written request.
In certain circumstances — such as when you dispute the accuracy of your data — you may request Golden City to restrict the processing of your data while the issue is being resolved.
Golden City is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, store, or process the personal data of individuals under the age of 18.
Should we discover that we have inadvertently collected personal data from an individual under the age of 18, we will immediately take the following steps:
We encourage parents and guardians to use parental control software and monitor their children's online activity. If you suspect that an underage individual is using the platform Golden City, please notify us immediately at support@goldencity.top.
Platform Golden City may contain links to third-party websites or services — such as game provider websites or sports association information like the Malaysia Super League and international-level badminton tournaments — for betting information purposes.
This privacy policy applies solely to the platform Golden City itself. When you click a link to a third-party website, that website's own privacy policy applies — not ours. We encourage you to read the privacy policy of every website you visit.
Golden City reserves the right to amend this privacy policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. The most current version of this policy will always be available on this page.
When material amendments occur — particularly those affecting how we use or share your personal data — we will:
Continued use of the platform Golden City after the amended terms are published will be considered acceptance of the new terms. If you do not agree with the changes, you may close your account by contacting our support team.
If you have any questions, concerns, or requests relating to this privacy policy or how Golden City manage your personal data, please contact us through the following channels:
We encourage you to reach out to us directly should any issue arise before taking any other course of action. Our team is able to communicate in Bahasa Melayu and will make every effort to resolve each privacy enquiry fairly and promptly.
Why Privacy Matters to Golden City
When people hear the words "privacy policy," most scroll straight past without reading. We get it — these documents tend to be lengthy, full of legal jargon, and feel like they exist more to protect the company than the user. At Golden City, we set out to do things differently.
This privacy policy was written with one goal in mind: so that you, the Malaysian player who entrusts us with your personal information, truly understand what happens with your data. Not just knowing that a "privacy policy" exists — but genuinely understanding that your phone number will not be sold, your gaming records will not be shared without reason, and the funds in your account are protected by the same standard of technology used in banking.
We also recognise that the Malaysian context is unique. Many of our players use Touch 'n Go eWallet or GrabPay for their convenience and familiarity — and we are committed to ensuring that data related to these transactions is protected to the highest standard. Your sports betting records — whether on Malaysia Super League matches, the EPL, or badminton tournaments — are sensitive personal information, and we treat them as such.
One thing you may not expect: we actually use your gaming activity data for purposes that work in your favour — namely, our responsible gaming programme. Our system analyses playing patterns to identify early signs of gambling-related issues, and where this occurs, our team will reach out to the player concerned with appropriate support resources. This is not surveillance — this is how Golden City demonstrates that we care about player wellbeing, not just short-term profit.
Finally, remember that you are in control of your data. You can request to know what we hold, ask for corrections if anything is inaccurate, and in many cases request deletion. These rights are not merely words in this document — they are real rights you can exercise by contacting us. We at Golden City always here to help.
FAQ
The most frequently asked questions by Malaysian players on privacy and data protection. More questions? Visit FAQ page ours.
This Privacy Policy should be read together with the other documents that form your overall agreement with Golden City.
Please also read Terms & Conditions us to understand the platform's terms of use. For healthy and responsible gaming guidance, visit the Responsible Gaming us. Any questions? Visit FAQ ours.
Now you know exactly how Golden City protecting your privacy. Register for free today and enjoy over 1,200 games — slots, Live Casino, lottery, Roulette, Cricket, and Sports Betting — with a minimum deposit of just RM10 via Touch 'n Go, GrabPay, or DuitNow.
For individuals aged 18 and above only. Please play responsibly.