Golden city Terms & Conditions — Complete Platform Usage Guide for Malaysian Players

Golden City (hereinafter referred to as "the Platform", "We", or "GoldenCity.top") is an online entertainment and gambling platform operating in https://goldencity.top. This platform is built specifically for Malaysian players and offers a wide range of games including slots, Live Casino, lottery, cricket, roulette, and Sports Betting.

By registering an account, making a deposit, or using any part of the platform Golden City, you ("Member") hereby acknowledge that you have read and agree to be bound by these Terms & Conditions, the Privacy Policy, and all other policies published on our platform from time to time.

These terms and conditions apply alongside any additional terms related to specific games, promotions, or services offered by Golden City. In the event of any conflict between these general terms and the specific terms of any promotion, the promotion's terms shall apply for the purposes of that promotion.

To be eligible to register and use the platform Golden City, you must meet all of the following conditions at the time of registration and throughout your membership:

• Is at least 18 years old on the date of registration
• Is a Malaysian citizen or legal resident of Malaysia
• Hold an active and valid Malaysian phone number
• Not be on the list of individuals who have self-excluded from gambling platforms
• Registering in a personal capacity only, and not on behalf of any other individual or organisation
• Never had an account Golden City that has been closed due to a terms violation

During registration, you are required to provide information that is truthful, accurate, current, and complete. Golden City reserves the right to request identity verification documents at any time — particularly before processing large withdrawals or when unusual account activity is detected. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

Each individual is only permitted to register one account only. Registering or operating more than one account — whether using the same or different details — is a serious breach of these terms and will result in the closure of all associated accounts and the forfeiture of all balances, bonuses, and pending winnings.

You are fully responsible for the security of your account. This includes keeping your password confidential, not sharing your login details with anyone else, and ensuring that the device you use to access Golden City is safe and free from malicious software.

Golden City will not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials. If you suspect your account has been accessed without your authorisation, contact our support team immediately.

Golden City will never ask for your password via email, live chat, or phone call. If anyone claims to be from Golden City and asks for your password, it is a scam — please report it to us immediately.

Golden City supports the following deposit and withdrawal methods exclusively for Malaysian players:

All withdrawals must be made to the same payment method used for your last deposit, or to an account held under the same name as your Golden City yours. This is a standard security measure to prevent money laundering and to protect our players.

Golden City does not charge any processing fees for standard withdrawals. However, your e-wallet provider or bank may impose their own charges, which are beyond our control. Please check your payment provider's terms for further details. All amounts displayed on our platform are in Malaysian Ringgit (RM).

All bonuses, free spins, cashback, rebates, and other promotional offers provided by Golden City is subject to wagering (rollover) requirements and the specific terms stated in the relevant offer. Accepting any bonus means you agree to the specific terms of that offer.

General principles applicable to all bonuses at Golden City:

• The welcome bonus may only be claimed once per new player — based on phone number, IP address, and individual identity
• Wagering requirements must be met within the designated period for each bonus — expiry dates cannot be extended
• Unused bonuses that expire within their validity period will lapse automatically without separate notification
• If a withdrawal is requested before the wagering requirements are met, the bonus balance will be forfeited and only the original deposit (minus any amount already wagered) will be processed
• Golden City reserves the right to modify, suspend, or terminate any promotion at any time without prior notice
• Games that contribute toward wagering requirements may vary across promotions — please check the details of each offer

Golden City reserves the right to void bonuses and all associated winnings if there is evidence of bonus abuse, including but not limited to: wagering both sides of the same game to meet rollover requirements, using multiple accounts to claim the same bonus, or any activity deemed to be exploitation of the promotions system.

All games offered on the platform Golden City — including slots, live casino (Baccarat, Blackjack, Dragon Tiger, Sic Bo, Roulette), lottery, cricket, and Sports Betting — using audited systems to ensure fairness and transparency for all players.

The outcome of all digital games is generated by an RNG (Random Number Generator) system that has been certified by an accredited independent auditing body. For Live Casino games, outcomes are determined by real dealers using physical equipment (cards, dice, wheels) broadcast live. The results of all games are final and cannot be disputed unless there is clear, verifiable evidence of a technical failure.

• In the event of a technical failure while a game is in progress, Golden City reserves the right to void the relevant round and return the wagered amount to the player
• Bets that have been accepted and confirmed cannot be cancelled by the player
• In the event of an error that results in a win clearly exceeding the established limit for that game, Golden City reserves the right to withhold payment until the investigation is concluded
• For Sports Betting, results are determined based on official sources from the relevant sporting associations — including the Malaysia Super League, EPL, international-level badminton tournaments, and accredited esports competitions

We expect all members Golden City to interact with the platform and with one another in a respectful and responsible manner. The following behaviours are strictly prohibited:

• Use of automation software, bots, or any third-party tools to play or interact with the platform automatically
• Attempting to exploit any technical bugs, system errors, or weaknesses in game algorithms
• Any form of fraud, false identity verification, or submission of misleading information during registration or the verification process
• Using the platform for money laundering or any other illegal activity
• Colluding with other players to cheat in multiplayer games
• Threatening, abusing, or harassing other players or customer support staff
• Impersonating staff Golden City or any other entity

Golden City reserves the right to suspend or close any player's account, at any time and without prior notice, under the following circumstances:

• Breach of any provision under these terms and conditions
• Confirmation that the player is under 18 years of age
• Self-exclusion requests submitted by players themselves
• Suspected or confirmed fraudulent activity or money laundering attempts
• Instructions from relevant authorities
• Account inactivity exceeding 12 consecutive months

Players may also close their own account at any time by contacting customer support. Prior to closure, all active wagering requirements will be voided and any remaining real money balance (excluding bonuses) in the account will be refunded to the player upon completion of standard verification.

For accounts closed due to a terms violation, Golden City reserves the right to hold account balances pending the outcome of an internal investigation. If the investigation finds no breach, the balance will be returned. If a breach is confirmed, the balance may be forfeited to the extent permitted by law.

Golden City provides this platform on an "as-is" and "as-available" basis. While we make every effort to keep the platform running smoothly at all times, we do not guarantee that it will always be available without interruption, free from technical errors, or fully protected against all cybersecurity risks.

• Golden City is not liable for any losses arising from the inability to access the platform due to internet disruptions, player device issues, or scheduled system maintenance
• We are not liable for any indirect, consequential, or punitive losses suffered by players
• Our maximum liability to any player under any circumstances shall not exceed the amount of the most recent deposit made by that player

Golden City believes that gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. We are committed to providing a safe and responsible gaming environment for all our members in Malaysia.

Responsible gambling tools available to all members Golden City:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings page
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period
• Temporary Self-Exclusion: Take a break from the platform for 24 hours, 72 hours, or 7 days with a single click
• Long-Term Self-Exclusion: Self-exclude from the platform for 30 days, 90 days, 180 days, or permanently
• Play Time Reminder: Receive a reminder when your gaming session reaches the duration you have set

If you need support with a gambling-related issue, our support team is ready to assist and can refer you to appropriate help resources. For more information, visit the Responsible Gaming ours.

The collection, use, and storage of your personal information by Golden City is subject to our Privacy Policy, which can be accessed at Privacy Policy page. Our Privacy Policy forms part of the overall agreement between you and Golden City.

In summary, Golden City is committed to:

• Protecting all your personal information with 256-bit SSL encryption
• Not selling or sharing your data with third parties without your explicit consent, except as required by law
• Using your data only for the purposes stated in our Privacy Policy
• Providing you access to the personal information we hold about you upon request
• Deleting your information when your account is closed, subject to record retention requirements stipulated by law

Golden City reserves the right to amend, update, or replace any part of these terms and conditions at any time. The latest version will always be available on this page, with the effective date clearly stated at the top of the document.

When material amendments are made to these terms, we will notify members via:

• An in-platform notification will appear during your next login session
• Email to the registered address where amendments directly affect player rights

Continued use of the platform Golden City after the amendment's effective date will be considered acceptance of the updated terms. If you do not agree with the revised terms, you may close your account without penalty by contacting our support team.